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AiSpeak Privacy Policy

Last Updated: October 13, 2026

AiSpeak ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, store, and share your personal information when you use AiSpeak (the "Service"), and the rights available to you.

Please read this Policy carefully before using the Service. By using the Service, you agree to this Policy. We may update this Policy periodically and will notify you of material changes via email or an in-product notice.

1. Data Controller

The data controller for this Service is:

  • Company Name: AiSpeak
  • Registered Address: Available upon request via the Privacy Email below.
  • Privacy Email: aispeakcc@163.com
  • Data Protection Officer (DPO): Not applicable

2. Personal Information We Collect

2.1 Information You Provide Directly

  • Account Info: email address and password (stored hashed, never in plain text).
  • Payment Info: transaction amount and payment status. Full card numbers are not stored by us — card data is processed by our payment processor (see Section 5).
  • Communications: emails, support tickets, and feedback you send us.

2.2 Information We Collect Automatically

  • Device & Network: IP address, device model and browser/device fingerprint, operating system, browser type, time zone.
  • Usage Data: pages visited, feature usage, activity logs, session duration.
  • Log Data: request timestamps, error logs, performance metrics.

We also generate a device identifier used for security, fraud prevention, and enforcing free-trial limits. We do not currently collect precise location data or offer third-party social login.

3. How We Use Your Information

PurposeLegal Basis
Service delivery & maintenanceContract performance
Billing & payment processingContract performance
Customer supportContract / Legitimate interests
Service notifications (billing, security, policy)Legitimate interests
Security & fraud preventionLegitimate interests
Product analytics & improvementLegitimate interests
Legal complianceLegal obligation
Marketing communications (optional)Your consent

We may aggregate or anonymize data for statistical purposes. Such data cannot be linked to any individual.

4. Cookies & Tracking Technologies

TypePurposeDisableable
Strictly necessaryLogin sessions, core functionality (browser local storage)No
FunctionalLanguage preferences, personalizationYes
AnalyticsNot currently used—
MarketingNot currently used—

We use browser local storage (not third-party tracking cookies) to keep you signed in and to remember preferences. We do not currently use third-party analytics or advertising tools. You can manage or clear stored data via your browser settings.

5. Sharing & Disclosure

We do not sell your personal information, including as defined under applicable laws such as the CCPA. We share your information only in the following circumstances:

  • Service Providers: cloud, payment, support, and analytics vendors, bound by confidentiality. Payment card data is processed exclusively by our PCI-DSS certified payment processor, Waffo Pancake, and is not stored on our servers.
  • Legal Requirements: where required by law, court order, or a lawful regulatory request.
  • Business Transactions: in a merger, acquisition, or similar event, with advance notice and continued protections.
  • With Your Consent: for any other purpose, with your explicit prior consent.

6. Data Security

  • Encryption in transit: TLS / HTTPS.
  • Secure storage: passwords are hashed and sensitive data is protected.
  • Access controls: least-privilege principle; staff and contractors are bound by confidentiality.
  • Regular security reviews and vulnerability assessments.

In the event of a security incident affecting your rights, we will notify you and the relevant authorities within 72 hours of discovery, as required by law. Please keep your credentials secure and do not share them.

7. Data Retention

Data TypeRetention PeriodUpon Expiry
Account informationWhile active; 90 days after deletionDelete or anonymize
Transaction recordsPer regulations, typically 5 yearsDelete or archive
Support records2 yearsSecure deletion
Security audit logs6 monthsSecure deletion

8. Your Data Rights

To exercise any right below, contact us; we respond within 30 calendar days.

RightDescription
Right to be informedKnow what data we collect and how we use it
Right of accessObtain a copy of your personal information
Right to rectificationCorrect inaccurate or incomplete data
Right to erasureRequest deletion under certain conditions
Right to restrict processingTemporarily suspend processing in certain cases
Right to data portabilityReceive your data in a machine-readable format
Right to objectObject to processing based on legitimate interests or marketing
Right to withdraw consentWithdraw consent for consent-based processing

You may also lodge a complaint with your local data protection authority.

9. Marketing & Opt-Out

With your consent, we may send marketing communications about our products and features via email or in-app notifications. You can opt out at any time: click "Unsubscribe" in any email, disable marketing in your account settings, or contact us. Opting out does not affect essential service notifications (e.g., billing, security alerts).

10. International Data Transfers

Our servers and partners may be located in the United States. For international transfers, we safeguard your data through:

  • Data processing agreements incorporating EU Standard Contractual Clauses (SCCs).
  • Transfers only to recipients with an equivalent level of protection.

11. Children's Privacy

The Service is intended for users aged 18 and above. We do not knowingly collect information from children below that age. If you believe your child has provided information, contact us immediately and we will promptly delete it.

12. Third-Party Links & Services

The Service may include links to, or integrations with, third-party services. This Policy applies only to data we directly collect. We are not responsible for third-party privacy practices and encourage you to review their policies before use.

13. Policy Changes

For material changes, we will provide at least 14 days' advance notice via platform announcement or your registered email, and update the "Last Updated" date at the top of this page. Continued use after the effective date constitutes acceptance.

14. Contact Us

  • Privacy Email: aispeakcc@163.com
  • Support Email: aispeakcc@163.com
  • Company Name: AiSpeak
  • Mailing Address: Available upon request via the email above
  • Business Hours: Mon–Fri, 09:00–18:00 (UTC)

This Privacy Policy is for general reference only and does not constitute legal advice. We strongly recommend having it reviewed by a qualified legal professional in your target market before publication.

See also our Terms of Service.

AiSpeak · https://aispeak.cc